As eCommerce businesses grow, they often face the challenge of managing an increasingly complex fulfillment network. One of the most critical decisions that eCommerce businesses face is determining when to add another fulfillment center location to their network. In this blog post, we will discuss the analysis and steps needed to determine when it's the right time to add another fulfillment location.
The first step in determining when to add another fulfillment location is to conduct a capacity analysis of your current fulfillment network. You’re essentially trying to see if you have enough volume to justify the next location. This analysis should include a detailed review of the following:
By conducting a capacity analysis, you can determine whether your current fulfillment network is meeting your business needs, and identify any potential bottlenecks or capacity constraints.
Once you have conducted a capacity analysis of your current fulfillment network, the next step is to determine the cost of adding a new fulfillment location. This analysis should include a detailed review of the following:
By conducting a cost analysis, you can determine whether adding a new fulfillment location is a financially viable option for your business.
The addition of a new fulfillment location can have a significant impact on customer satisfaction. By adding a new location, you can potentially decrease shipping times and costs, and improve order accuracy. However, it's important to consider the potential negative impact on customer satisfaction, such as the possibility of orders being split between multiple fulfillment locations, which can increase the likelihood of order errors or delays.
To determine the impact on customer satisfaction, you should review customer feedback and reviews, and conduct a survey to determine how customers feel about the addition of a new fulfillment location.
When adding a new fulfillment location, it's important to consider the timing and location of the new center. Factors to consider include the following:
By considering these factors, you can determine the best location and timing for a new fulfillment center.
Capabl has partnered with Izba (www.Izba.co) to create the Izba Exchange (www.IzbaExchange.com) which is the internet's largest database of fulfillment providers (over 2200). The list is fully searchable and is intended to be the first stop for a brand during their fulfillment search. Oh and it’s completely free.